Support & Service

Committed to Quality Support.

Around the Clock,
24 / 7 Support

You can contact Philips Vari-Lite technical support 24 hours a day, 7 days a week.  After normal business hours, our technical support staff remain on duty to support your needs and answer any questions you may have. All Philips Vari-Lite technical support staff can be reached through our North American toll-free number (1.877.VARI-LITE), main number (+1.214.647.7880) or via the any of the contacts below.

Patrick Hill
Technical Service Manager
Tel: (214) 647-7936
Mobile: (214) 418-2650
Fax: (214) 647-8038
Email: patrick.hill@philips.com

Victor Munoz
Technical Service Supervisor
Tel: (214) 647-7945
Mobile: (214) 502-0693
Fax: (214) 647-8038
Email: victor.munoz@philips.com

Luis "Ernie" Jaramillo
Senior Technician
Tel: (214) 647-7936
Mobile: (214) 403-0263
Fax: (214) 647-8038
Email: luis.jaramillo@philips.com

Jeff Bright
Technical Support – Controls and Fixtures
Tel: (214) 647-7970
Mobile: (469) 354-5987
Fax: (214) 647-8031
Email: Jeff.Bright@philips.com


click a tab to expand
CONTACT VARI*LITE SUPPORT
For product support and parts, contact your Authorized VARI*LITE Dealer or Authorized Service Center. Or, Vari-Lite Customer Service can be reached 7am - 6pm Monday through Friday at:

Toll Free (North America):
1.877.VARILITE (1.877.827.4548)
International:
1.214.647.7880
Facsimile:
1.214.647.8038
 
Click to E-Mail Support
   
For Emergency After-Hours Technical Support, call: 1.877.827.4548 or 1.214.647.7880 or a member of our technical support group (see left)
UPCOMING TRAINING CLASSES
Vari-Lite Service Training
Date: January 8 - 12, 2018
Time: 8:00 am - 5:30 pm
 
Vari-Lite Service Training
Date: February 19 - 23, 2018
Time: 8:00 am - 5:30 pm
 
Vari-Lite Service Training
Date: March 12 - 16, 2018
Time: 8:00 am - 5:30 pm
 
Vari-Lite Service Training
Date: May 7 - 11, 2018
Time: 8:00 am - 5:30 pm
 
Vari-Lite Service Training
Date: June 11 - 15, 2018
Time: 8:00 am - 5:30 pm
VARI*LITE TECH CENTER LOGIN
This section is for use by Authorized Vari-Lite Dealers and Service Centers. You must have a valid User ID and Password to enter this site. If you have any problems accessing the site, please contact us to verify your credentials.  NOTE: You may be asked to enter your login information twice during navigation.

User ID :
Password :
 
AUTHORIZED SERV CTR LOGIN
For access to Vari-Lite Warranty Verification, Service Center Policy Claim Guide, and Warranty Labor Claim Forms. This area is for Authorized Vari-Lite Service Centers only. For access to this area, please contact contact Vari-Lite Customer Service at 1.214.647.7924 or e-mail us. NOTE: You may be asked to enter your login information twice during navigation.

User ID :
Password :