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Technical support

Global 24hr technical support:

Call: +1 214 647 7880

entertainment.service@signify.com

North America support:

Call: 877 827 4548

entertainment.service@signify.com

European support:

entertainment.service@signify.com

Technical support, Zero 88 product line

General Zero 88 support

For general Zero 88 support, email support@zero88.com.

Zero 88 fixture support

For any questions specific to a fixture or to request fixture file creation, email fixturesupport@zero88.com.

General Zero 88 Inquiries

For other Zero 88 inquiries, email enquiries@zero88.com.

Zero 88 Community Support Forum

Customer Service

CONTACT US

TRAINING

Let Vari-Lite teach you the basics of the world of lighting systems design.

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SERVICE TRAINING

Smart color systems. Advanced optics. Leading features. Learn how to service our durable fixtures that add power and passion to performances globally.

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SOFTWARE DOWNLOADS

Find and download the latest software version for your fixture. For older software versions, visit the product page.

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CERTIFIED TECHNICIAN LOGIN

If you are a Vari-Lite Certified Factory Technician and/or dealer, please request an account to access the Vari-Lite Tech Center.

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WARRANTY

Information about the Vari-Lite Limited Warranty, including warranty card and terms and conditions.

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SUPPORT NOTICES

You’ll find any important product notices on this page.

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CUSTOMER SERVICE

Customer Service is responsible for box goods and spare parts quotations, order entry and fulfillment, project delivery, lead times, and general account management. They also manage all after sales warranty fulfillment, RGA, and repairs invoicing in tandem with our After Sales Service & Support team.

Sara Arteaga

sara.arteaga@signify.com

+1 972 433 9003

Customer Service Representative - USA, West Coast, Western Canada, and LATAM

Liliana Jimenez

liliana.jimenez@signify.com

+1 972 433 9035

Customer Service Representative - USA, East and Canada East Coast

Mentory Haynes
mentory.haynes@signify.com

+1 972 433 9004

Customer Service Representative - USA, Southwest and Midwest

Karolina Drzewiecka

karolina.drzewiecka@signify.com

Customer Service Representative - Benelux, Nordics, Western Europe, APAC, Australia, and New Zealand

Vee Desai

vaishali.desai@signify.com

+44 7869 727769

Customer Service Representative - Asia, UK, Ireland, Middle East, and Africa

Irena Debska

irena.debska@signify.com

Customer Service Representative - DACH, Italy, Greece, Eastern Europe, and Russia

TECHNICAL SUPPORT

Our Service & Support team is tasked with online and field support, repair, demo, commissioning, maintenance contracts, and technical training for fixtures and systems. In addition, this team plays a large role in a Systems sales, responsible for administering final commissioning, recordkeeping, and organizing services.

Keith Rogers

keith.rogers@signify.com

+44 1633 833101

Technical Support Representative, Controls - Global

Jeff Bright

jeff.bright@signify.com

+1 972 433 9027

Technical Support Representative, Fixtures & Controls - Americas

Luis "Ernie" Jaramillo

luis.jaramillo@signify.com

+1 972-433-9028

Technical Support Representative, Fixtures & Controls - Americas

Maggie Bailey

maggie.bailey@signify.com

+1 720 201 2847

Technical Support Representative, Systems - USA

Ryan Parkin

ryan.parkin@signify.com

+44 7342 099643

Technical Support Representative - UK&I, EMEA, and APAC

Darren Howard

darren.howard@signify.com

+44 7447 088 855

Technical Support Representative - UK&I, EMEA, and APAC

Edward Smith

edward.smith@signify.com

+44 7976 791850

Product Specialist, Controls - Global