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    Technical support, Vari-Lite & Strand products

    Global 24hr technical support:

    Call: +1 214 647 7880

    entertainment.service@signify.com

     

    North America  support:

    Call: 877-VARI-LITE (877-827-4583)

    entertainment.service@signify.com

     

    European customer service center:

    Call: +31 (0) 543 542 531

    entertainment.europe@signify.com

    Technical support, Zero 88 products

    General Zero 88 support

    For general Zero 88 support, email support@zero88.com.

     

    Zero 88 fixture support

    For any questions specific to a fixture or to request fixture file creation, email fixturesupport@zero88.com.

     

    General Zero 88 Inquiries

    For other Zero 88 inquiries, email enquiries@zero88.com.

    Customer Service

    • ONLINE TRAINING

      ONLINE TRAINING

      Let Vari-Lite teach you the basics of the world of lighting systems design online.

    • SERVICE TRAINING

      SERVICE TRAINING

      Smart color systems. Advanced optics. Leading features. Learn how to service our durable fixtures that add power and passion to performances globally.

    • SOFTWARE DOWNLOADS

      SOFTWARE DOWNLOADS

      Find and download the latest software version for your fixture. For older software versions, visit the product page.

    • CERTIFIED TECHNICIAN LOGIN

      CERTIFIED TECHNICIAN LOGIN

      If you are a Vari-Lite Certified Factory Technician and/or dealer, please request an account to access the Vari-Lite Tech Center.

    • WARRANTY

      WARRANTY

      Information about the Vari-Lite/Strand Limited Warranty, including warranty card and terms and conditions.

    • SUPPORT NOTICES

      SUPPORT NOTICES

      You’ll find any important product notices on this page.

    CUSTOMER SERVICE

    Customer Service is responsible for box goods and spare parts quotations, order entry and fulfillment, project delivery, lead times, and general account management. They also manage all after sales warranty fulfillment, RGA, and repairs invoicing in tandem with our After Sales Service & Support team.

    Sara Arteaga

    sara.arteaga@signify.com

    +1 972 433 9003

    Customer Service Representative - USA, West Coast, Western Canada, and LATAM

    Liliana Jimenez

    liliana.jimenez@signify.com

    +1 972 433 9035

    Customer Service Representative - USA, East and Canada East Coast

    Mentory Haynes
    mentory.haynes@signify.com

    +1 972 433 9004

    Customer Service Representative - USA, Southwest and Midwest

    Leon Veneman

    leon.veneman@signify.com

    +31 6 430 30 277

    Customer Service Leader - APAC & EMEA

    Robert Bjelobrk

    robert.bjelobrk@signify.com

    +31 621 262 982

    Customer Service Representative - DACH, Italy, Greeze, Eastern Europe, and Russia

    Hanneke Mulderije

    hanneke.mulderije@signify.com

    +31 625 639 252

    Customer Service Representative - Nordics, Central and Eastern Europe, MENA, and South Africa

    Vee Desai

    vaishali.desai@signify.com

    +44 7869 727769

    Customer Service Representative - United Kingdom, Ireland, and APAC

    TECHNICAL SUPPORT

    Our Service & Support team is tasked with online and field support, repair, demo, commissioning, maintenance contracts, and technical training for fixtures and systems. In addition, this team plays a large role in a Systems sales, responsible for administering final commissioning, recordkeeping, and organizing services.

    Keith Rogers

    keith.rogers@signify.com

    +44 1633 833101

    Technical Support Representative, Zero 88 - Global

    Jeff Bright

    jeff.bright@signify.com

    +1 972 433 9027

    Technical Support Representative, Fixtures & Controls - Americas

    Luis "Ernie" Jaramillo

    luis.jaramillo@signify.com

    +1 972-433-9028

    Technical Support Representative, Fixtures & Controls - Americas

    Maggie Bailey

    maggie.bailey@signify.com

    +1 720 201 2847

    Technical Support Representative, Strand Systems - USA

    Todd Kessler

    todd.kessler@signify.com

    +1214 282 0536

    Technical Support Representative, Vari-Lite Fixtures - USA

    Darren Howard

    darren.howard@signify.com

    +44 7447 088 855

    Technical Support Representative - UK&I, EMEA, and APAC

    Edward Smith

    edward.smith@signify.com

    +44 7976 791850

    Technical Support Representative, Zero 88 - UK&I, EMEA, and APAC

    Ryan Parkin

    ryan.parkin@signify.com

    +44 7342 099643

    Technical Support Representative - UK&I, EMEA, and APAC